Should we need to connect to a managed machine we can use SCCM.
Please make sure that you close any application that has sensitive data so that confidentiality is not compromised during this process. System Center Configuration Manager (SCCM) There are also other methods to initiate remote support sessions with Bomgar, the above two are the most commonly used by the IT Service Desk. The email will be sent either from or from IT Service Desk staff member’s QMUL email address.ĭuring a Bomgar remote support session you will see following small pop-up window: Please run the downloaded file (to open/run the file, you don’t need administrative rights.) After accepting that, the Bomgar executable file will be downloaded. Clicking the link will prompt you to start a support session with the IT Service Desk technician. Please run the downloaded file (you don’t need administrative rights to open/run the file).Īfter opening the executable file you will be prompted to allow access to your computerĪn IT Service Desk team member can send you remote support invitation by email with a link to initiate a remote support session. Bomgar executable file will be downloaded. An IT Service Desk team member can ask you to go to QMUL Bomgar Support Portaland ask you to click their name from the representatives list. The IT Service Desk can initiate remote support session in different ways.ġ. Using Bomgar, the IT Service Desk can securely access and control systems and devices remotely, including personal computers, smartphones, tablets, servers etc. The connection that is made is directly between your machine and the technician’s machine and is fully encrypted. It is a remote support solution that allows the IT Service Desk to remotely connect to your device. If you ask for help from the IT Service Desk they may want to try to provide immediate help by a remote support tool called Bomgar. These tools allow the IT Service Desk to remotely connect to your machine, be it on campus, at home or in a hotel abroad.